Problem # 1 – Unable to authenticate
Some players have reported that they can not log in using account Club Pokemon trainers. Many people
worry that their accounts banned, but often the problem in unstable Pokemon Go servers. Official site
Pokemon Go confirm the problem with the server. The best solution is to wait a bit and try to enter the
game later, or use google account to login to the game.
Warning: the simultaneous use of an account Pokemon Club and google account can lead to loss of
progress Pokemon Club account.
Problem # 2 – can not download Pokemon Go
If you can not download Pokemon Go make sure that your device meets the system requirements Pokemon
Go, and that the game is available in your country. If the game is not available in the official app store, you
can download apk for Android or iOS used on the installation method. Download Pokemon Go for Android
On some Android smartphones game unavailable. At the moment, the game supports Android 4.4+ version
to Android 6.0.1. On Android N play unavailable. Pokemon Go also does not work on Intel processors.
Some iPhone and iPad game Pokemon Go does not work. Currently the game is available on the iPhone 5
and later, and iOS 8 and above. If you run the game on iPad, which only uses the wi-fi to transmit data, you
can not play, because the device can not find the satellite (GPS will not work).
iPhone and iPad with iOS jailbreak is not supported and you can not play in Pokemon Go.
Problem # 3 – bug «App not installed»
Some people who are trying to establish Pokemon Go out on your Android device, receive the message
«App not installed». This occurs most often when the apk file is corrupted or incorrectly downloaded. Also,
your device can not meet the system requirements of the game. It is advisable to download your game in
play market or apple store. Otherwise you risk to download to your device undesirable software or be
banned in the game.
Problem # 4 – Sound is distorted
In Pokemon Go game has a problem with sound. If you notice that the music or sound effects in the game
are distorted or reproduced with a delay, keep in mind that most likely it’s not your phone. The problem is
known to developers and they are working on a fix. Basically the problem with the sound occurs when
users are connected to audio devices via bluetooth.
Problem # 5 – error «You already own this item»
This problem is unique to Android users. If you buy in the store poke money and lose at this point connect
to the Internet, you receive an error message «You already own this item». The problem is fairly easy to fix.
Developers report that if you turn off and turn on the device the problem disappear.
Problem # 6 – GPS mapping wrong place
Sometimes, the GPS coordinates are displayed inaccurately or GPS is unstable. This is a known problem
and the developers are trying to fix it. However, a problem with GPS may be varied depending on the
device. Also, GPS performance is dependent on the strength of the satellite signal. For optimum
performance, make sure that the services GPS / location included for the game and that you have enabled
mode precision GPS (high-accuracy mode).
Problem # 7 – error «This item is not available in your country»
If the game is officially released in your country, and your phone meets the system requirements, but you
continue receive the message “This product is not available in your country”, then you should check out the
Google Wallet settings. Make sure the settings in the correct address and country. If the problem persists,
the developers recommend to contact support Google Play.
Problem # 8 – Progress of the coach Pokemon club lost
This problem occurs when you use more than one account to play. For example, if you use google for the
game account and an account Pokemon trainer of the club. You should enter the game under the google
account and only use it.
Problem # 9 – error “impossible to determine the orientation of the phone” when switching to AR mode
Android – your phone can not have a gyro. AR mode will not work.
iOS – AR mode does not work for the iOS version 10 beta 2.
Problem # 10 – rapid discharge of the battery
Pokemon Go continually uses GPS. No wonder that your phone battery is quickly discharged. But the fact
is that the game is very unoptimized and the battery can be discharged very quickly. Use such powerbank,
to stay connected and in the game. In the meantime, we expect that the developers will solve the problem
and you can do simple things to battery sat not so fast:
– Reduce screen brightness
– Turn off the AR mode in the game
– Turn off the sound
– Turn off Bluetooth and W-fi
– Try optimizers battery consumption, such as Battery Saver.
We hope that you solved your problem with the game Pokemon Go.
Enjoy the game!!!